We offer FREE standard shipping on all orders over $35! For orders under $35, shipping costs are calculated at checkout based on the weight of your package and your location.

No, at this time we only ship within the United States. We do not offer international shipping.

If your tracking information indicates that your package is lost in transit, or if it shows as "Delivered" but you have not received it, please contact our support team within 30 days of the expected delivery date. Once we verify the package is lost, we will issue you a full refund. Please note that we cannot process refunds for lost packages if you contact us outside of this 30-day window.

Once your order ships, you will receive a confirmation email containing your tracking number. You can also view your order status and tracking information at any time by logging into your Beauty Guarantee account and navigating to your Order History.

We process orders very quickly to get them to you as fast as possible. If you need to cancel or change your order, please contact our support team immediately. Once an order has been processed by our warehouse, we are unable to make any changes or cancellations.

We carry thousands of items and occasionally, automated syncing errors may occur resulting in wildly incorrect prices or out-of-stock items being listed. As outlined in our Terms of Service, we reserve the right to cancel and fully refund orders resulting from pricing or inventory errors.

We accept returns of completely unopened, unused products with all factory seals intact within 30 days of delivery. For strict health, safety, and hygiene reasons, all sales of opened, unsealed, or used cosmetics and skincare products are final.

No. We do not accept returns or issue refunds for opened items under any circumstances, including allergic reactions or general dissatisfaction with the product. Once the seal is broken, the product cannot be returned.

Do not mail items back without authorization. To initiate a return, log into your Beauty Guarantee account, go to your order history, select the item(s) you wish to return, and follow the prompts to request an RMA (Return Merchandise Authorization). If you checked out as a guest, please email our support team to request an RMA.

Yes. If you are returning an unopened item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs. We highly recommend using a trackable shipping method.

Once our warehouse receives and inspects your returned item to verify it is completely unopened and in resalable condition, we will process your refund. The credit will automatically be applied to your original payment method within 5 to 7 business days.

If your package arrives damaged, defective, or contains the wrong item, please email our support team within 7 days of delivery. Be sure to include your order number and clear photos of the damaged product and the shipping box so we can make it right.

While we try our absolute best to provide accurate ingredient lists on our website, we carry a massive catalog with thousands of beauty products, and formulations are frequently updated by manufacturers. Therefore, we ultimately rely on the product's physical packaging for the most accurate information. It is your sole responsibility to review the physical product packaging and ingredient labels for potential allergens before using any new product.

While our name is Beauty Guarantee, everyone's skin is unique! Individual results will vary depending on your skin type, age, health history, and how you use the product. We always recommend doing a patch test before incorporating a new skincare or cosmetic product into your routine.

No, you can easily check out as a guest. However, creating an account allows you to save your shipping information, track your orders easily, and initiate returns with the click of a button.

If you have any questions not answered here, you can reach out to our dedicated support team at support@beautyguarantee.com. Please include your order number in the subject line if you are inquiring about a specific purchase!